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// LEGAL
Privacy Policy & Terms
How InvestMuse handles your data, your account, and the limits of what we can promise. We are committed to protecting your personal data under the EU/UK General Data Protection Regulation (GDPR). We process data lawfully, fairly, and transparently. Last updated 2026-06-15.
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What data we collect
We collect only what we need to run the service. Account data — your email address and a hashed password, created when you sign up. Usage data — pages and tools you use, tickers you analyse, device and browser type, and anonymised analytics events, used to operate, secure, and improve the product. Billing data — if you subscribe, our payment processor handles your card or crypto details; InvestMuse never stores full card numbers. Communications — messages you send us via the contact form or email, including any attachment you choose to upload.
Leaderboard and community data. InvestMuse is a virtual-money game. If you build a portfolio you take part in the leaderboard and the monthly contest: other signed-in members can see your leaderboard name (the nickname you choose, otherwise a masked form of your login such as se***y), your country flag and photo if you add them, and your virtual portfolio's positions and results; the public leaderboard on the homepage shows the name, flag, photo and results of the leading members. Your email address is never shown. You can remove your photo, nickname or country at any time in Your Basket. Email preferences — whether you receive the daily, weekly and monthly emails — are stored with a private link so you can change them from any email.
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Storage & encryption
Your password is stored using cryptographic hashing and is never stored in plain text. We apply industry-standard security measures — TLS encryption in transit and encrypted backups at rest — to protect your personal and account data.
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Cookies
We use a small number of cookies and similar technologies. Essential cookies keep you logged in and maintain your session — the service cannot function without them. Analytics cookies (set by Google Analytics) help us understand aggregate, anonymised usage so we can improve the product. You can block or delete cookies in your browser settings; essential cookies are required to stay signed in.
Advertising cookies (Meta Pixel for Facebook/Instagram, and the X pixel) load only if you click “Accept” on the cookie banner. They tell us whether our own ads led to a visit or a sign-up, so we can measure what the ads cost per new member. They are not used to sell your data, and InvestMuse never shares your email or account details through them. If you accepted and then sign up, we also tell X (server to server) that a sign-up happened, identified only by a one-way SHA-256 hash of your email address, so the same conversion is not counted twice. If you click “Decline”, they never load. — and nothing is sent to X from our server either. You can change your mind at any time by clearing this site’s data in your browser, which brings the banner back.
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Third parties we share data with
We do not sell your personal data. We share the minimum necessary with trusted processors who help us run the service: Google Analytics (anonymised usage analytics), Stripe (subscription and payment processing — they handle your card details directly under their own privacy terms), Supabase (authentication and database hosting for your account), and — only with your consent — Meta and X (advertising measurement, see Cookies). Each processor is bound by its own data-protection commitments and processes data only on our instructions.
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Your GDPR rights
Under GDPR you have the right to access, rectify, erase, restrict processing of, port, and object to the processing of your personal data. To exercise any of these rights, email [email protected] or [email protected]. You also have the right to lodge a complaint with your local data-protection authority.
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Communication & consent
By providing your contact details you consent to receive service-related communications (for example security notices and trial-expiry reminders). Marketing communications, such as our newsletter, require separate opt-in consent and can be revoked at any time from your account settings or via the unsubscribe link in any email.
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Data retention
We retain your data only as long as necessary to provide the service or as required by law. You may request account deletion at any time; we will purge your personal data within 30 days unless we are legally required to retain specific records.
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Service terms & disclaimers
By using InvestMuse you agree to use our analytical tools for informational and educational purposes only. InvestMuse provides analytical and backtesting software: it surfaces patterns in price, fundamentals, news sentiment, and historical analogues. There is no trade execution, no brokerage connectivity, no personalized investment recommendation and no trading signal — we hold no client funds and place no orders. It does not provide financial advice and does not issue ratings or price targets. Past performance does not guarantee future results. All investment decisions are made at your own risk.
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Subscriptions, cancellation & refunds
InvestMuse is sold as a subscription — monthly or annual — charged in advance for the period ahead. Card payments are processed by Stripe; cryptocurrency payments by NOWPayments. Prices are shown in USD.
Free trial. The 7-day trial takes no card and charges nothing. If you do nothing, it simply expires — there is no automatic conversion to a paid plan and nothing to cancel.
Cancelling. You can cancel a paid subscription at any time, from Settings → Billing or by emailing [email protected]. There is no cancellation fee and no notice period. Cancelling stops all future renewals; your access continues until the end of the period you have already paid for, and is not cut short.
Refunds — 7-day money back. If you are not satisfied, email [email protected] within 7 days of a charge and we refund that charge in full, monthly or annual, no questions asked. Refunds are returned to the original payment method and typically appear within 5–10 business days.
After 7 days. Charges older than 7 days are not refunded, and we do not pro-rate partial periods. Concretely: cancel two months into a monthly plan and the two months already used are not returned — the cancellation stops the third charge. Cancel three months into an annual plan and the remaining nine months are not refunded as a partial payment; your access simply runs to the end of the year you paid for. If you believe your case is exceptional, write to us — we would rather hear about it than have you dispute a charge.
Renewals. Subscriptions renew automatically at the same price until cancelled. A renewal charge falls under the same 7-day window as any other charge.
Disputes & chargebacks. If a charge looks wrong, contact [email protected] first — we answer within one business day and can refund directly, which is faster for you than a bank dispute. Suspected fraudulent charges are refunded in full.
No physical goods. InvestMuse is software delivered over the web, so there is nothing to return or ship, and no return policy applies.
Availability. The service is provided to individuals worldwide except where we are prohibited from doing so by applicable sanctions or export-control law. We do not sell or transfer any financial instrument.
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How to reach us
InvestMuse — for anything at all, including billing, cancellation and refunds, contact [email protected]. For privacy specifically, [email protected]; the general inbox is [email protected]. We reply within one business day.
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